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Process,
Performance, and Trust
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The Key Finding of Trust
Van Ryzin discusses several aspects that need to be in place to instill public trust. Unlike the contemporary performance movements, Van Ryzin believes that the real influence of public trust perception is reliant on the processes rather than the output, as per the general opinion. In his discussion, there key findings on how government performance, administrative process, and trust in government can be instilled are prevalent in the article. First, Van Ryzin believes that transparency must be unwavering. Trust a product of how people conduct their affairs as opposed to what they achieve as their output. As a result, to earn the public's trust, the government must be willing to invest in transparency that can reflect how all activities are carried out. In the research carried, it was evident that when processes and practices are transparent, the public gets a chance to question what appears amiss, leading a mutual...
