What does it mean to include the “voice” of the patient or health care consumer? We’ve heard about patient-centered care and patient engagement committees, but do these really work? I believe there are two key components to this problem – first the patient and/or their family/friend needs to feel comfortable in speaking with health car professionals and know what to ask about and second the health care professionals need to feel comfortable letting patients/family/friends speak and answer their questions. What are your thoughts?