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SERVICE
THEORY IN THE MANAGEMENT OF COVID-19 IN AUSTRALIA
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Service
Theory in the Management of COVID-19 in Australia
Over
the last seven months, Australia has strived to evade and manage the
coronavirus infection among its people. However, by the time the disease was
declared a global disaster, it was clear that every nation had a reason to
worry. In the management of this pandemic, the idea of service theory has been predominating
the Australia government tried to balance resources with the demand for the
vital access to health care for the treatment of COVID-19 patients. As defined
by Sampson (2010), service theory
refers to an understanding of traditional and emerging knowledge about
producing and delivering a particular service. The government of Australia uses
the theory of service to manage both capacity and demand.
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