SERVICE THEORY IN THE MANAGEMENT OF COVID-19 IN AUSTRALIA

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Service Theory in the Management of COVID-19 in Australia

Over the last seven months, Australia has strived to evade and manage the coronavirus infection among its people. However, by the time the disease was declared a global disaster, it was clear that every nation had a reason to worry. In the management of this pandemic, the idea of service theory has been predominating the Australia government tried to balance resources with the demand for the vital access to health care for the treatment of COVID-19 patients. As defined by Sampson (2010), service theory refers to an understanding of traditional and emerging knowledge about producing and delivering a particular service. The government of Australia uses the theory of service to manage both capacity and demand.

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