Servant Leadership in the Hospitality Industry

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Servant leadership concepts have been developed to illustrate different ways in which leadership, especially in hospitality organizations can be executed to realize optimal benefits and profits for the organizations. The leader is expected to assist those under his mandate to grow, capacitate, and to make the company have more value to the public. How a leader treats the subordinates reflects the general performance of the company. There are character traits that are common in servant leadership as explained by Chin and Smith (2004). Such qualities include; servanthood, humility, exemplary conduct, integrity, and altruism.

American Cruise Line is an American Hospitality Company that plays the role of offering gaming, casinos, entertainment, and Luxury accommodation. Massive growth of this company can be attributed to the efficacy of the management and its ability to relate with its clients. Servant leaders has enabled the company to grow by encouraging the staff through involvement in decision making. Also, the CEO of American Cruise Line, Robertson Charles, acts as the role model in encouraging staff to treat clients with ultimate respect and professionalism. A report from a committee illustrated the success of the company to various factors like leaders...