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Planning and Management: Outcome
Management
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Class
Professor
Institution
City
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Introduction
It has taken considerable time for
health and social care field to adopt the term outcome management in its daily
operations. Outcome management has a lot of basis from a lot of management
literature compiled by various academicians. According to Armstrong & Baron
(1998) the phrase “outcome management’ got coined during the early 1970s
though, it was only acknowledged as a process in the late 1980s. In the earlier
period of the early 1960s outcome management was regarded as a process used to
improve on staff service delivery, while the latter period of 1980s and 1990s
saw outcome management used as a process to come up with relevant management
paradigms through planning. These paradigms included: objective management,
performance appraisal and so on. However, there exist varied definitions of
outcome management.
Consequently, outcome management
involves monitoring and managing the service delivery of staff members in order
to boost the general performance of a group. There is a close connection linking
the performance of an association to the staff, though this relationship is
complicated by different factors influenced by the external environment (Bach
& Sisson 2008). To further add on that, the concept of outcome management
has been evolving over time, most notably in regards to implementation. The
modern day outcome management is more precise and articulate as it integrates a
variety of tools that are essential in the bid to improve organizational
performance through proper planning and management. The need to improve
efficiency in providing health and social care services has further been accelerated
by the need for incorporating outcome management in operations in the health
sector. This situation is promoted by outcome management focusing on improving
individual output in terms of performance.
Outcome management in
health and social care services
Despite outcome performance being an
entirely new concept in providing health and social care services to the people
there is significant enough literature put together over the same issues. The
provision of health and social care services in the public sector is quite
different from the private sectors mode of operation. The public sector is not
focused on profit maximization. According to Boland & Fowler (2000) in the
previous years, it was impossible to quantify desired outcomes in the health
and social sector. Much has changed due to the integration of managerial
reforms in the provision of health care. Even so, it should be noted that
outcome management is yet to be well developed and acknowledged by health care
providers. As a result, everything that encompasses outcome management should
be monitored closely in order to improve the understanding of the process.
Everything that has been stated above reflects a lot on the provision of health and social care. Only health and social care systems most especially in the European countries have adopted the process of outcome management, for example, Canada. On the other hand, outcome management in the provision of health and social care has been greatly disregarded and ignored in developing countries; this can be supported by the simple fact that there is no reference in...