The assignment is to write a "MEMO" of a case study attached. The only source that should be used is the PDF attached.  MEMO should provide a summary, a conclusion and must answer the following questions: What are the costs of change? Include the: Benefits:  How would this benefit the client  Drawbacks: What can be some of the potential drawbacks of implementing this.    How will they be paid? Benefits:  How would this benefit the client  Drawbacks: What can be some of the potential drawbacks of implementing this.    Are there smaller items that can be implemented and expensed (timers etc)?  Benefits:  How would this benefit the client  Drawbacks: What can be some of the potential drawbacks of implementing this.