Contact Information
- 15800 Progress, Mora, MN, 55051
- info@preessays.com
- +1-786-220-3368
Browse our Free Essay examples and check out our Writing tools to get your assignments done.
Knowledge
Management
Name
Institution
affiliation
1.0
Introduction
In
the modern world, the field of communication technology has gone to another
height where people can interact freely at any time. Presently, the social
media that form the most significant improvement in modern communication
technology has come to improve information sharing in an organization setting.
According to Thom-Santelli et al. (2012), social media aims to enhance
knowledge visibility and understanding in a work setting. In this regard, it is
therefore imperative to acknowledge the power of social media and the benefits
that accrue to an organization when it chooses to apply. Thus, the research
aims to explore how multinational companies use social media to improve
knowledge sharing and communication of its employees in their work setting.
2.0
Social media and knowledge management
Apparently,
it is evident that social media and knowledge management has a direct
relationship with employees in the multinational companies. It is crucial to
acknowledge that social media play a vital role in knowledge management and
interactions in an organization setting. According to Atkinson et al. (2017),
social media technology afford to give users knowledge, communication
connections, and understanding that was once invisible. When both Social media
and knowledge-based system are in use, positive change in information sharing
within the work setting. In that reason, when employees of Google Company are
willing to interact through social media, they create an opportunity where they
can build and manage their knowledge through learning from posts of other
people and improve their work knowledge and experience. Therefore, the power of
social media technology is significant as a result of its high contribution to
knowledge management and mutual interaction among employees.
2.1
Social media and knowledge sharing
According
to Kingston et al. (2015), knowledge sharing involve the process through which
knowledge can be exchanged from one person to the other in an
organization. It is vital to all the
level of management in the multinational companies. The staff of the
multinational corporation must be willing to share and exchange knowledge to
build a reliable work experience, ethics that improve the overall performance.
It is imperative to acknowledge employees’ knowledge sharing through social
media because it can improve staffs’ mutual interaction and understanding
through all the cross-functional departments in the multinational companies.
The Nonaka's SECI Model is suitable for
supporting knowledge sharing in the organization setting. The model argues that
knowledge sharing is a process in which organization interacts with its
environment to solve emerging challenges within the work setting. The knowledge
sharing process moves from tacit to explicit and back. Tacit is a personal and
specific knowledge that cannot be formally communicated while explicit is a
codified knowledge that is transmittable in a systematic manner. From the
model, when the two forms of knowledge interact, four types of knowledge
conversion are created namely; the socialization, externalization, combination,
and internationalization. Socialization occurs when tacit knowledge is
converted via exchanging experiences in daily interactions. Externalization
involves tacit to explicit knowledge shared to become a foundation of new
knowledge. Additionally, the combination includes the knowledge gathered either
internally or externally, combined and edited to form a more comprehensive
explicit knowledge which is shared among members of the multinational company.
Finally, internalization involves a base in which the explicit knowledge created
is disseminated over the organization and converted to tacit knowledge by
members where it can be applied in operations as new routines.
Apparently, Nonaka’s SECI Model can be applied by Google in knowledge creation and sharing to cultivate staff synergy that helps to solve challenges that may occur within the work setting. The knowledge model can also be applied to the top level management to make strategic decisions that align with the mission and the vision of the company. An example of the network used by the Google Company is employees’ enterprise...