The Mini Case can be found in the IT Strategy textbook for this course in page 156. Using the Case Study Template format found in the Files folder, submit your analysis to the following discussion questions: List the advantages of a single customer service center for RR Communications Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center Is it possible to achieve an enterprise vision with a decentralized IT business unit? What business and IT problems can be caused by lack of common information and an enterprise IM strategy What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful? Hint: It is important to understand the key concepts presented in Canvas Week 3 lesson to properly formulate your responses. Your case study should be no more than five pages long, including the title page. Don't forget to submit your assignment. RUBRIC MGMT408: Homework Mini Case MGMT408: Homework Mini Case Criteria Ratings Pts This criterion is linked to a Learning Outcome Case Analysis List the advantages of a single customer service center for RR Communications; 20.0 pts Full Marks 0.0 pts No Marks 20.0 pts This criterion is linked to a Learning Outcome Case Analysis Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center 20.0 pts Full Marks 0.0 pts No Marks 20.0 pts This criterion is linked to a Learning Outcome Case Analysis Is it possible to achieve an enterprise vision with a decentralized IT business unit? 20.0 pts Full Marks 0.0 pts No Marks 20.0 pts This criterion is linked to a Learning Outcome Case Analysis What business and IT problems can be caused by lack of common information and an enterprise IM strategy 20.0 pts Full Marks 0.0 pts No Marks 20.0 pts This criterion is linked to a Learning Outcome Case Analysis What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful? 30.0 pts Full Marks 0.0 pts No Marks 30.0 pts This criterion is linked to a Learning Outcome Conclusion In your conclusion, tie together all the components of the case. Give your overall recommendations about the case 20.0 pts Full Marks 0.0 pts No Marks 20.0 pts This criterion is linked to a Learning Outcome APA Format The paper should be formatted according to APA standards including title page, reference page, citations, double space, page numbers, etc. 10.0 pts Full Marks 0.0 pts No Marks 10.0 pts Total Points: 140.0 Previous Next