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Be sure to read the final
paragraph of this scenario so you understand the restrictions the assignment
places on what you can write. Those restrictions have been incorporated to
maximize the learning potential of your efforts. Once you have finished your letter,
proof it and upload to the portal for grading.
Letter Restrictions: Write a
letter to Mrs. Bennett that explains why you will not be crediting back to her
account the charges from the extra purchases. The letter should include the
fact that the cash registers and card scanners used by The Merchant’s Secret do
not allow employees to retain any credit card information. It should also
clearly reflect your desire to retain Mrs. Bennett as a customer. Use only the
details provided in this scenario to develop your letter. Do not add other
facts, however, you can discuss realistic circumstances which might have
produced the situation, such as another family member may have used Mrs.
Bennett's card. You may also suggest to Mrs. Bennett that she may have
forgotten that she returned to the store for lunch and/ or that the birthday
card was an unplanned purchase she made on her way out after lunch
Disgruntled
customer
Student’s
Name
Institution
Course
Name/Number
Instructor
Due
Date
Disgruntled
customer
Dear Mrs. Bennet,
Thank you for raising a
concern about the charges on purchases. Upon receiving your concern on April 4,
2011, we investigated your claim. The investigation confirmed that two more
purchases were charged to your card on March 8, 2011. Reuben sandwich combo for
$8.95 at 1:30 p.m. and a birthday card for $4.95 at 2:15 p.m. Also, store
personnel admitted to having sold the items on that day, but they could not
remember the buyer.
However, we regret to inform you we cannot credit back the charges for extra purchases to your account because, according to Okazaki et al., the cash register and scanner used cannot allow employees to retain any credit card information (2020). We suspect the irregularity might have emanated from your family member using...
