Select and read one current customer relations article from any number of business periodicals, which may include Business Week, Fortune, The Economist, Newsweek or the Harvard Business Review. An article can also be selected from a reputable news source on the internet. The article must be substantial enough to analyze. Following an introductory paragraph introducing the article and its main theme, provide a brief and concise summation of the article. The summation will be an outline of the major issues presented.