There will be 2 separate essays. one with 2 pages ( single space). another one is with 1 page ( single page) Write a 2-3–page memo (about 750 words) to your Customer Service Representatives, using this complaint as a training opportunity to improve their customer service skills. You should assume that your memo will include a copy of Mr. Knightley’s original complaint letter and your own apology letter to Mr. Knightley. Your memo should: 1) summarize the customer's complaint and explain why Geoff’s actions were unprofessional; 2) characterize the customer’s priorities, emotions, attitudes, and requests; and 3) offer at least three specific tips for responding to similar complaints in the future.  Write a 1-2–page formal letter (about 500 words) to Mr. Knightley. Your letter should: 1) sincerely and professionally apologize for your employee’s conduct, 2) explain how your management team has addressed the specific problem and how employee training will prevent future problems, and 3) do your best to regain Mr. Knightley’s goodwill and convince him to return to Best Buy in the future. You can decide which management actions (for task 2) and incentives (for task 3) are appropriate for the situation