Complaint letter requirements are mostly on my attached Microsoft document. (English 209- Business Writing)  Additional requirements:  Specific and well detailed. Please don't use a real name. It can be anything. For the address my instructor said I could use 6412 Belmont Drive New Weston, OH 45348. It is needed to be well informed and detailed.  It can be up to 4-6 lines. My instructor told us that he don't count words, the important thing is the lines. You need to say more with less. Straight to the point. Avoid unclear statement. Don't repeat words. Answering the who, what, why, when. If you're stating when it should be like:  Last Monday, June 16th 2008, my friend (fake name) and I, ............  You can write my phone number as (XXX)-XXX-XXXX. And named it Dawn (Any random last name). Thank you so much.  Everything is single space not 1.5 or double.  Don't use contractions.  The other pdf file named standard format was attached. (My instructor said a few things about the given example- complaint letter) somewhere else- sounds vague Last Monday (there isn't any date indicated so it is unclear)  Peter didn't provide much information etc. For the source, I don't think I need anything from it. Maybe I just need a link of an address from where you got it from. I mean i guess cause mostly it uh make up names and addresses.