ASSESSING THE OVERALL EFFECTIVENESS OF THE TEAM-BUILDING EFFORT AT CELERITAS INC.

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Assess the Overall Effectiveness of the Team-Building Effort at Celeritas Inc.

Introduction

The idea of having teams in an organization is to develop synergies, which can lead to a more significant result. The role of developing a workable team is critical to any management and brings about a remarkable improvement in any firm, regardless of industry or the size of the group. The key activity in group management is to align the team's objectives with the overall direction and the corporate agenda of a business venture. Discussing features of an effective team, Lencioni (2002) indicates that "teams that engage in productive conflict know that the only purpose is to produce the best possible solution in the shortest period of time. They discuss and resolve issues more quickly and completely than others…” (203). The prevailing idea raised by Tinuke (2013) is that effective management of a team is not based on a rigid structure, but a situational approach where team members are willing to listen and learn from each other. This report addresses the overall effectiveness of the team, as evident in the Celeritas Inc. case findings. Specifically, the paper focuses on challenges faced by the team and mitigative approaches that can be leveraged to alleviate the issues and hand.

Overview of the Case

Celeritas Inc operates in the services industry by providing internet connectivity services to its customers. The company has been doing commendably well, and in 2010, the company managers had projected to gain a growth rate of 20% over the next years to come. The company thrived and enjoyed the essence of being a leader in the provision of Wide Area Network (WAN) acceleration. At its time of success, the industry had a remarkable return for its players with an estimate of $1.1 billion. Most important to the company was the fact the concept of cloud computing was increasingly gaining popularity. It was time for managers to take advantage of the opportunity. The company has been enjoying a 100% growth rate until 2008, when the rate dropped to 40%. Since the initial decline in growth rate, Celeritas has operated a 20% rate; a situation that managers feel needs to be reversed. The situation got worse in 2011 when the organization missed a sales target. The outcome of this unforeseeable instance resulted in a decline of 17% growth rate against what was projected over 2010. At the time of its dismal performance, competitors had actualized the art of survival in the market, which placed Celeritas Inc. in a critical management situation.

While the team dysfunctionality can be attributed to many reasons, none of the senior-level managers willing to take responsibility for...