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The Management /
Leadership case-study in Health and social care. This is a case study that you
will create yourself based on a real-life management or leadership experience
you have had in a recent work setting The Case study will need to have the
following defined features: •Description of the work setting •When the
experience happened •Clear description of your role and of the others involved
(you do not have to have been in the leaders/ managers role) NB Must be a
leadership management issue •What was the focus of the incident/experience What
was the outcome of the incident/experience for you and for others? •Identify
any clinical or practice concerns related to the incident / experience
•Identify any ethical concerns related to the incident / experience Using the
case study for an in-depth reflection •Once the case study is complete, you
will need to base the rest of the assignment on it •The process will involve a
careful, comprehensive reflective account that will focus completely on the
case study •It is essential that you choose a suitable model of reflection to
structure and analyse the case study •It is also essential that you chose the
Reflective Model carefully and that you provide a clear rationale for your
choice of model •It is important to use relevant leadership and management
theories in the discussion and analysis of the case study Overall Structure of
the
Assignment
1.Introduction (@ 300 words)
2.The case study (@ 500 words)
3.A critical analysis of the case study using a defined
Reflective Model (@ 2,500 words) (we will revisit this once you have chosen
your model of reflection) ( NB The structure of this aspect of the assignment
will vary depending on which model of reflection you use)
4.Discussion & Conclusion (@ 600- 800
words
A critical analysis of a management case
study using a defined reflective model
Name
Institutions/Affiliation
Date
1.0 Introduction
Effective leadership in the health and social care sector has
been linked to different functions. It acts as an integral requirement that
ensures health institutions are characterized by system integrity and
efficiency, timely delivery of care, enhancement of health reform objectives,
proper system performance, and so on.
The Royal College of Nursing (2012) assert that leadership addresses
various issues in health and social care, for example, it provides the required
pressure on the provision of services. This ensures that patients gain access
to adequate and efficient resources available in the healthcare sector despite
the constant change and the repaid increase in demand. Therefore, leadership is
a crucial aspect of the success of healthcare institutions (Tomes, 2016,
p.265). Leadership also drives the required level of successful innovation
necessary in the healthcare sector so that to avoid instances of failure.
However, to maintain effective leadership, it is essential that leaders get to
reflect on past events that occur while on duty. Reflection on the past events creates a
platform where professionals can confront and build upon their existing
knowledge.
Many leadership or management issues in the health and social
care can be analyzed by professionals using different models of reflection so
that to provide an analysis of past experiences. According to Royal College of
Nursing (2012), “reflection-in-action and reflection-on-action represent the
most significant modes of professional reflection.” Individuals can observe and
reflect on past situations by providing a more profound and interactive form of
reflection under the reflection-in-action mode. Therefore, individuals are
encouraged to provide analysis the previous situation from their point of view
or that of people around them at the time of the occurrence of the event
(Chamberlain, 2015, p.61). Within the health and social care profession,
self-reflection and reflection concerning past actions inside a specific work
setting are very essential to the people involved. The analysis of recent
events helps individuals to avoid the re-occurrence of past mistakes as they
are provided with an opportunity to learn and avoid mistakes. Gibbs cycle of
reflection (1994) will be used in this research paper to provide an analysis of
the case study used that also involved a lack of proper leadership skills.
2.0 Case study
During my internship at Hill Medical Centre, the hospital
managed to hit the headlines for the wrong reasons. A patient, 86-year-old, Miss
Elizabeth Henderson had died of a drug overdose. The circumstances that led to
her death were unclear at first but after the postmortem services were conducted
the cause of her death became apparent. This resulted in her family suing the
hospital for negligence due to medical error. Miss Elizabeth Henderson had been
given the medication that was prescribed for another patient. As one of the
nurses on duty in the recovery room that day I was overtly distressed by the
news of her cause of death. Mosher and Berman (2015, p.23) opine that it is the
responsibility of medical staff to ensure that the patients in the recovery
room received maximum care. As a result, I felt that I had failed to delegate
my duties correctly. The patient had
been booked for an appendectomy as such it was imperative that her inflamed
appendix is removed. Her surgery was straightforward with very minimal chances
of developing any postoperative complications. For that reason, it was very
disturbing that the autopsy report indicated that she had died of drug
toxicity.
High amounts of Fentanyl were found in the body, Miss Elizabeth Henderson. This resulted in the formation of an inquest. Before her surgery, the hospital had introduced the use of “a new prescribing system that was aimed at improving efficiency in patient care” (Scott & Kumar, 2014, p. 269). The inquest discovered that after her surgery, the patient was wheeled into the recovery room. There she required being put under minimal sedation so that to reduce that postoperative pain. However, it was discovered that the patient received a more complicated surgical medicine that was prescribed for another patient. While the patient was in the recovery room, the doctors were preparing for another more complex...
